빛가람혁신도시 품질과 가치의 만족도가 사회자본 형성에 미치는 영향연구 : 고객만족지수모형을 중심으로


A Study on the Effect of Bitgaram Innovation City Satisfaction on Social Capital Formation

김명주, 이세규

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The purpose of this study is to verify the influence of satisfaction of residents of the light-garam innovation city on social capital through loyalty, and to suggest policy implications for the qualitative development of the overall social community as well as the improvement of the settlement environment of innovative cities. To achieve the purpose of this study, the research model was revised by considering the theory and previous studies and adding social capital and loyalty based on the customer satisfaction index model (NCSI). This study conducted a survey of 307 residents of the light-garam innovation city and verified the influence relationship using the structural equation model (SEM). The results of this study and the policy implications are as follows. First, the level of the innovative city migration zone has a positive effect on the satisfaction of residents through quality and value, and the perception of the value of the innovative city has a lower effect on the satisfaction than the quality perception. In order to continuously develop the light-gam innovation city in the future, it is necessary to focus on administrative services that increase the perception of the quality and value of the city. Second, residents' satisfaction with innovative cities had a positive effect on social capital, but satisfaction had a greater influence on social capital when loyalty was mediated. The following are policy implications: Innovative cities are in need of family migration rate of public institution employees and inflow of excellent companies and talent in the metropolitan area for the second leap forward. To do this, it is necessary to make the value of innovative cities one step further by forming trust, norms and networks of communities as well as improving the quality of settlement environment. To this end, policies and programs that can increase social capital should be operated together with residents who are loyal to innovative cities. In addition, local governments should establish a system that can secure professional manpower together and effectively implement policies.


Ⅰ. 서론
1. 연구의 배경 및 목적
2. 연구의 범위 및 내용
Ⅱ. 이론 및 선행연구
1. 이론 고찰
2. 선행연구 고찰
3. 연구가설과 연구모형
Ⅲ. 분석모형
1. 설문문항 및 설문조사의 개요
2. 자료의 특성
3. 신뢰성 및 타당성 검정
Ⅳ. 분석결과
1. 측정모형 검정
2. 연구가설의 검증
3. 인과효과
Ⅴ. 결론
정책적 시사점


  • 김명주 Kim, Myeong Ju. 동신대학교 도시계획학과 석사과정
  • 이세규 Lee, Se-Kyu. 동신대학교 도시계획학과 교수


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