원문정보
초록
영어
Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers. Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows. Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.
목차
Ⅰ. 서론
1. 연구의 필요성
2. 연구목적
Ⅱ. 연구방법
1. 연구모형
2. 연구대상
3. 측정도구
4. 자료수집 및 분석방법
Ⅲ. 연구결과
1. 표본의 특성
2. 요인분석 결과
3. 경로분석
4. 조직지원인식의 매개효과
Ⅳ. 고찰
V. 결론
REFERENCES