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영어

The purpose of this study is to examine the impact of job stress of beauty workers on organizational citizenship behavior and service sabotage. SPSS v. 21.0, frequency analysis, Cronbach's α, descriptive statistical analysis, exploratory factor analysis, correlation analysis, and linear regression analysis were performed using the process of data coding and data cleaning. The results of this study were as follows. First, organizational citizenship behavior decreases as interpersonal, family, and role-related stress increases by sub-factors of job stress. Second, service sabotage increases as family related, interpersonal-related, and role-related stress increases by sub-factors of job stress. Specifically, the results showed that service sabotage had a statistically significant positive effect on organizational citizenship behavior. As the job stress of beauty workers increased, service sabotage increased, and as job stress increased, organizational citizenship behavior decreased. As the number of service providers has increased, organizational citizenship behavior has shown a decreasing trend, and development of programs for management of stress at the personal level of beauty workers is needed.