earticle

영어

The purpose of this study is to examine the relationship between psychological capital (confidence, hope, resilience, optimism) and job performance of tourism industrial workers. In order to achieve the purpose of this study, a survey was conducted targeting employees of tourism industry in 10 cities in korea. The survey was conducted over a period of about one month from May 1, 2021 to June 1, 2021. 150 copies of the questionnaire were distributed, and 145 copies were used as final analysis data. Analysis result using SPSS 23.0 program and AMOS 23.0 program, Among the psychological capital of tourism industry employees, ‘confidence’ and ‘hope’ form a positive (+) influence relationship on job performance (job satisfaction, organizational commitment), Hypothesis1-1, Hypothesis1-2, Hypothesis2-1, and Hypothesis2-2 was adopted. However, as the relationship between resilience and optimism among psychological capitals did not form a positive (+) effect on job performance (job satisfaction, organizational commitment), Hypothesis1-3, Hypothesis1-4, Hypothesis2-3, and Hypothesis2-4 were rejected. Through this study, psychological capital of tourism industry employees was confirmed as 'confidence' and 'hope'. It is suggested that the tourism industry needs a management strategy for human resource management that can strengthen 'confidence' and 'hope' among employees' psychological capital in order to maximize business performance and improve employees' quality of life.