원문정보
Effects of Airline Ground Staff Knowledge Sharing on their Job Performances ; Focused on Airline ground staff of Incheon airport
초록
영어
Recently, there have been many studies showing that knowledge sharing has an effect on job performance. It was necessary to study whether the application of face-to-face service and various regulations applies to airline ground staff at the airport. The purpose of this study is to investigate the effect of individual and organizational factors on job performance. This study collected 201 questionnaires from airline ground staff working at Incheon Airport and used them for statistical analysis. In this study, a correlation analysis was conducted after securing conceptual validity and reliability. The results of the empirical analysis of this study are as follows. First, it was found that personal attributes had a positive effect on knowledge sharing. Second, it was found that organizational attributes had a positive effect on knowledge sharing. Third, knowledge sharing was found to have a positive effect on individual job performance. Fourth, knowledge sharing was found to have a positive effect on the organization's job performance. In order to secure a competitive advantage for survival strategies in a difficult business environment, the relationship and mediating effect between individual and organizational factors, which are the attributes of knowledge sharing, were verified. It will be a document that proves that knowledge sharing is an effective and important medium for corporate performance, and this will serve as a means for the aviation industry to strengthen its competitiveness.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 지식공유의 영향요인
2. 지식공유
3. 직무성과
Ⅲ. 연구설계
1. 연구모형과 가성의 설정
2. 조작적 정의 및 설문지구성
3. 조사방법과 조사 기간
Ⅳ. 성과분석
1. 조사대상자의 인구통계학적 특성
2. 측정 도구의 타당성 및 신뢰도 검증
4. 가설 검증
Ⅴ. 결론
참고문헌