earticle

영어

The purpose of this study is to understand the influence of the airline cabin crew team leader's tendency on the individual characteristics of team members, and to examine the effect on the final result, service quality. To this end, data were collected from July 3 to July 21, 2020, and a total of 302 copies were collected. Among them, 259 copies were used for the final analysis, excluding 43 questionnaires that were not suitable for statistical processing because many missing values existed or were judged as unscrupulous responses. The SPSS program was used for statistical analysis. As a result of the analysis, it was found that the leadership of the team leader had a significant positive effect on the self-construal of the team members. Second, the self-construal of team members was found to have a significant positive (+) effect on service quality. As a result of the study, it was found that the relational leadership tendency of the aviation crew team leader had the greatest influence on the performance of service quality duties of the flight attendants, and that quality service was reinforced when interdependent personal analysis was performed for flight attendants to perform their duties. In addition, the task-type tendencies of the leader were also found to be in a static relationship, and the crew members who perform personal interpretations of independent tendencies were not significantly different in job service quality, and a positive influence relationship was proven. The results of the study will be able to provide basic data for securing and retaining effective talents by preparing a plan to lead the service quality through the actions of the leader, and by grasping and proving the importance of personal characteristics of the crew.