earticle

영어

One of the most notable psychological characteristics of airline cabin crew, who take flights in teams, is the social face. This social face can have an impact on their impression management behavior and job stress. Therefore, this study was conducted to identify the impact that social-face sensitivity has on impression management behaviors and job stress, targeting airline cabin crew who need to provide personal service to passengers. This study selected cabin crew from major airlines who operate in teams as its sample, The research results showed that first, consciousness of others and shame consciousness from social-face sensitivity had a statistically significant positive (+) impact on other-centered behavior from impression management behavior. On the other hand, formality consciousness among face sensitivity does not significantly affect other people's behavior during impression management behavior. Second, consciousness of others and formality consciousness from social-face sensitivity were shown to have a positive (+) impact on individual-centered behavior from impression management behavior. On the other hand, it was found that formal consciousness among face sensitivity did not significantly affect other people's behavior. Third, the research results on Hypothesis 3 set in this study showed that other-centered behavior and individual-centered behavior from impression management behavior all had a positive (+) impact on job stress.