원문정보
초록
영어
One of the most notable psychological characteristics of airline cabin crew, who take flights in teams, is the social face. This social face can have an impact on their impression management behavior and job stress. Therefore, this study was conducted to identify the impact that social-face sensitivity has on impression management behaviors and job stress, targeting airline cabin crew who need to provide personal service to passengers. This study selected cabin crew from major airlines who operate in teams as its sample, The research results showed that first, consciousness of others and shame consciousness from social-face sensitivity had a statistically significant positive (+) impact on other-centered behavior from impression management behavior. On the other hand, formality consciousness among face sensitivity does not significantly affect other people's behavior during impression management behavior. Second, consciousness of others and formality consciousness from social-face sensitivity were shown to have a positive (+) impact on individual-centered behavior from impression management behavior. On the other hand, it was found that formal consciousness among face sensitivity did not significantly affect other people's behavior. Third, the research results on Hypothesis 3 set in this study showed that other-centered behavior and individual-centered behavior from impression management behavior all had a positive (+) impact on job stress.
목차
I. 서론
II. 이론적 고찰
1. 체면민감성
2. 인상관리행동
3. 직무스트레스
Ⅲ. 연구 설계
1. 연구모형
2. 구성개념의 조작적 정의 및 측정
3. 자료수집 및 분석방법
IV. 분석결과
1. 응답자의 일반적인 특성
2. 타당성 및 신뢰성 검정
3. 연구가설 검정
Ⅴ. 결론 및 시사점
참고문헌