원문정보
A Study on the Organizational Communication, Job Performance and Turnover Intention Focusing Airline Flight Attendants
초록
영어
The purpose of this study is to figure out the relationship of flight attendants' organizational communication on job performance and turnover intention. This research, in order to achieve its goals, has established hypothesis with theoretical background and analyzed it with actual examination. The 235 questionnaires were distributed to the flight attendants flying in the Korea based carriers at Incheon and Gimhae International Airport.for about 2 weeks from 1st to 15th of November, 2018. A total of 220 responses were used for analysis except 15 insincerity responses. Result of the research are presented as follows. First, among 4 sub-factors of organizational communication, horizontal & downward factors had significant positive effect on the job performance. Second, job performance had a significant negative effect on turnover intention. Through identifying and studying these influences relations, it was considered to be useful for developing the core programs that would play an important role for encouraging to express their opinions under free atmosphere.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 조직 내 커뮤니케이션
2. 직무성과
3. 이직의도
Ⅲ. 연구설계
1. 연구모형
2. 구성개념 간 관계 및 가설 설정
3. 측정 도구
Ⅳ. 분석결과
1. 표본의 특성
2. 측정 항목의 탐색적 요인분석과 신뢰도 검증
3. 상관관계 분석
4. 가설 검증
Ⅴ. 결론
참고문헌