earticle

영어

The purpose of this study is to examine the effects of perceived emotional intelligence on job performance and the moderating effect of friendship in these relationships among 3 or more star hotel employees in Shanghai and surrounding areas of economic center of China, The results of the study are as follows. In the relationship between emotional intelligence and job performance, the higher the perception of self - emotion, the greater the job performance. And that the understanding of other people 's emotions influenced job performance in a positive (+) direction. In addition, higher perceptions of emotional use showed that job performance also increased. A high perception of emotional control showed that job performance increased. Although emotional recovery does not have a significant effect on job performance, job performance increases with the adjustment effect of supervisor 's friendliness. And it was found that the emotional use affects the job performance. Based on these results, Chinese hotel employees should carry out programs that continuously promote emotional and emotional intelligence, superior friendships and friendships of friends in order to maximize job performance. Specific measures should be presented.