earticle

영어

This study was aimed at examining the relationship between performance-based culture and organizational cynicism that airline cabin crews perceive, as well as the effects of organizational cynicism on organizational citizenship behavior, and finally deducing the moderating variables that can adjust the relationship between these two variables. As the result of empirical analysis, it was found that the management of goals on the basis of performances lowered the organizational cynicism and the performance-based evaluation system increased organizational cynicism, through which decisions for performance-based promotion were not statistically significant. In addition, higher levels of organizational cynicism reduced organizational citizenship behavior, and family resilience was found to play the mediating role between these two variables. Accordingly, in order to increase the quality of service and competitiveness of airlines, there is a need to manage the organizational cynicism and organizational citizenship behavior of cabin crews through improvement as a proper performance-based culture. In addition, through the disclosure that family resilience is an important factor that imparts affirmative effects on organizational citizenship behavior by reducing organizational cynicism, it has been discerned that airlines need to develop a wider range of means of enhancing family consultation services and family resilience.