원문정보
The Influence of Local Festival Service Quality on the Satisfaction and the Revisit Intention : Focused on The Imsil Cheese Festival
초록
영어
Festivals have a sustainable tourist development that contributes as an alternative to the major role blowing life into the area being the most visible public-oriented activities. This paper is focused on the Service quality, Satisfaction and Revisit Intention of Local Festival of Imsil Cheese. The objectives of the research were to explore whether or not the service quality of local festival affects overall satisfaction and revisit intention Data were collected using self-administered questionnaires at the Imsil Cheese Festival on October 6-9, 2017. A total of 207 valid samples were used for the analysis. In order to analyze this impacts, the structural equation model was used to the statistics package of AMOS. The results of the study indicate that service quality of program, festival souvenir lead to visitors' satisfaction. But festival information service and festival facilities does not affect on satisfaction of visitors. Second, The service quality of program and facilities lead to visitors' Revisit Intention. And The visitors' satisfaction influenced revisit intention. The results concludes with a discussion of implication for future research.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 축제 서비스 품질과 만족의 관계
2. 축제 서비스 품질과 재방문의 관계
3. 만족도와 재방문의 관계
Ⅲ. 연구 설계
1. 연구모형 및 가설설정
2. 자료수집 및 분석 방법
Ⅳ. 분석결과
1. 인구통계적 특징 및 방문 행태
2. 확인적 분석과 신뢰성분석
Ⅴ. 결론
참고문헌