원문정보
The Relationship among Fatigue, Job Satisfaction, and Customer Orientation of Casino Shift Workers
초록
영어
Casino companies, unlike general manufacturing and service industries, are characterized by a human-service-oriented service that responds directly to their customers and a sales personality that provides services 24 hours a day, 365 days a year. This study examined the relationship among fatigue, job satisfaction, and customer orientation of casino shift workers. The results of this study are as follows. First, the effect of casino shift worker's fatigue was found to relate negatively to job satisfaction. Second, job satisfaction was found to relate positively to customer orientation. Finally, fatigue was not found to relate negatively to customer orientation. Conclusions are then presented followed by theoretical and managerial implications of the findings.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 카지노 교대근무 종사자의 피로도
2. 직무만족
3. 고객지향성
Ⅲ. 연구설계
1. 연구가설 및 연구모형
2. 변수의 조작적 정의와 측정
3. 자료수집 및 분석방법
Ⅳ. 실증분석
1. 표본의 인구통계학적 특성
2. 측정개념의 타당도 및 신뢰도 검증
3. 연구가설 검증
Ⅴ. 결론
참고문헌