earticle

영어

The purpose of this research is to explore how intercultural communication is taking place between Korean and Kazakhstani employees in Korean companies in Kazakhstan. Thus, the study pursues the following research questions: First, what are the characteristics of the corporate culture of the Korean companies in Kazakhstan? Second, what are the characteristics of verbal and nonverbal communication among workers of Korean companies in Kazakhstan? The results of the study are as follows. First, in the professional aspect, Kazakhstan and Korea have a big difference in corporate culture. It has been revealed that Kazakhstani employees have had difficulties in their experiences of Korean corporate culture, which include mess culture, night overtime, difficulty in completing tasks in a quick manner, constant checkup of work in process, and frequent meetings. Second, in the relational aspect, Kazakhstani employees in Korean companies value interpersonal relationships more than Koreans. It was also found that Korean companies solve problems differently from Kazakhstan companies. Also, it appears that the small problem that arises in Korean companies becomes a big problem. Third, it appeared that there were communication difficulties due to the dialect and accent of the Korean boss in the linguistic aspect. Also, due to the lack of knowledge of professional terms, it was revealed that there were difficulties in interpreting. Furthermore, when Kazakhstani people worked in Korean companies, they could not concentrate on work because of the loud voices of Koreans. Also, it was revealed that Koreans asked personal questions. Fourth, in the non-verbal aspect, it was difficult for Kazakhstani employees to avoid eye contact when talking to Koreans. Due to the differences in non-verbal communication of Koreans and Kazakhstani people, it was revealed that there are differences in gestures of the body, hand gestures, the concept of time, which cause misunderstandings in communication. It is expected that this research will be used as a baseline data in increasing the intercultural communication of those who work in multinational companies.

한국어

본 연구는 카자흐스탄 소재 한국기업의 한국인 직원과 카자흐스탄인 직원들 간에 문 화 간 커뮤니케이션이 어떻게 이루어지는지를 살펴보았다. 이를 위하여 본 연구에서는 첫째, 카자흐스탄 소재 한국기업의 기업문화의 특성은 어떠한가? 둘째, 카자흐스탄 소 재 한국기업 종사자들의 언어적·비언어적 커뮤니케이션은 어떤 양상을 보이는가? 라 는 연구문제를 설정하였다. 이러한 연구목적을 달성하기 위하여 본 연구는 카자흐스탄 내 한국기업에 근무하는 카자흐스탄인 직원 다섯 명을 대상으로 한국인 직원들과 문화 간 커뮤니케이션이 어떻게 이루어지고 있는지와 관련된 심층인터뷰를 진행하였다. 이 를 통하여 자료 수집을 하고 사례 간 분석을 실시하였다. 그 연구 결과는 다음과 같다. 첫째, 업무적인 측면에서 카자흐스탄인 직원들은 한국 기업에 근무하면서 한국기업의 회식문화, 야근, 빠른 업무처리, 자주 하는 회의에 대한 한국기업문화를 경험하고 어려움을 겪었다고 나타났다. 둘째, 언어적인 측면이 사투리, 악센트, 개인적인 질문 묻기와 한국인의 높은 목소리의 어려움으로 나타났다. 셋째, 비 언어적인 측면에서 카자흐스탄인 직원들은 눈 맞추기, 시간개념 차이, 몸짓과 손짓 오해들이 있었다고 나타났다.