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논문검색

관리자와 종업원간의 전반적 신뢰가 마케팅성과에 미치는 영향에 관한 연구

원문정보

A Study on the Effects of Overall Trust on Marketing Performance in Manager-employee Relationships

전외술, 박성규

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초록

영어

The purpose of this study is to investigate how dimensions of trust(ability, benevolence, integrity) of employee to manager affect overall trust of employee and overall trust of employee affect marketing performance variables(performance, opportunistic behaviors) in manager-employee relationships. Data from 203 employees(24 responses removed) of Daegu-Kyeungbok people analyzed using Structural Equation Modelling and SPSS/PC statistics package and provided support for our conceptual model.The empirical results showed that dimensions of trust(ability, benevolence, integrity) had a significant influence on overall trust, and overall trust had a significant influence on performance and opportunistic behaviors. In addition, the results have important theoretical and practical implications.

목차

I. 서론
 II. 이론적 고찰
 III. 연구방법
 IV. 분석결과 및 가설검증
 V. 결론
 참고문헌
 Abstract
 〈부록〉

저자정보

  • 전외술 Oi-Sul Jeon. 위덕대학교 관광경영학부 교수
  • 박성규 Sung-Kyu Park. 경운대학교 의료경영학부 전임강사

참고문헌

자료제공 : 네이버학술정보

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