earticle

영어

The purpose of this study is to measure the competitiveness for service firms in Korea. The subjects of this survey for the empirical analysis are limited to the 2nd scale hospitals in Korea: data are collected in Seoul, Incheon and Kyungki areas. The results are as follows. First, the hospitals' service delivery system belongs to the service factory. According to service delivery system types are different in performance measurement system. Second, the hospital of the same service delivery system type is different in financial performance according to performance measurement system. Third, the hospital shows high financial performance in low uncertainty of its environment.