원문정보
The Effects of Service Orientation on the Organizational Commitment and Management Performance of Public Health Center Workers
초록
영어
Purpose: The purpose of this study was to identify the effects of service orientation on the organizational commitment and management performance of public health center workers. Methods: A cross-sectional survey design was used. A convenience sample of 280 workers was recruited from six public health centers in J province, South Korea. Data were collected by self-report questionnaires, including general characteristics, service orientation, organizational commitment, and management performance. Data were analyzed with descriptive statistics, Pearson correlation coefficients, independent t-test, one-way ANOVA, and hierarchical regression using the SPSS 22.0 program. Results: The service orientations explained 34.1%of the variance in organizational commitment and explained 31.4% of the variance in management performance. The service orientation was a significant predictor of organizational commitment and management performance. Conclusion: The results of this study suggest that better strategies for service orientations will be helpful to enhance organizational commitment and management performance in the public health center.
목차
서론
1. 연구의 필요성
2. 연구목적
연구방법
1. 연구설계
2. 연구대상 및 자료수집
3. 연구도구
4. 자료분석
연구결과
1. 대상자의 일반적 특성에 따른 서비스지향성, 조직몰입, 경영성과간의 차이
2. 대상자가 지각하는 서비스지향성, 조직몰입 및 경영성과의 정도
3. 대상자가 지각하는 서비스지향성, 조직몰입 및 경영성과와의 상관관계
4. 대상자가 지각하는 서비스지향성이 조직몰입과 경영성과에 미치는 영향
논의
결론 및 제언
REFERENCES