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논문검색

의료기관인증제 시행 후 의료 질 향상과 운영성과에 대한 인식이 고객지향성 및 직무성과에 미치는 영향

원문정보

The Effects of the Perception of Quality Improvement in Health Care and Operational Performance on Customer Orientation and Job Performance after Healthcare Accreditation

장원혁, 이승재, 이선찬, 류황건

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초록

영어

Objectives : This study aimed to identify the perception of quality improvement in health care and operational performance after the implementation of the Healthcare Accreditation. Methods : Data were collected from 5 hospitals that have experienced the 2th Healthcare Accreditation in Busan, South Korea. A Likert 5-point scale was used to measure the research variables and a structured questionnaire was used. Finally, 206 valid cases were analyzed using SPSS win 18.0. For hypothesis testing, hierarchical multiple regression analysis were performed. Results : The perception of quality improvement in health care after the implementation of the Healthcare Accreditation was higher than the operational performance. In the customer orientation and job performance, the perception of quality improvement in health care and operational performance had a significant influence. Conclusions : It is necessary to use the Healthcare Accreditation as a virtuous cycle of management that can ensure enforcement of workplace regulations and improve the members’ability to provide high quality medical services.

목차


 Ⅰ. 서론
  1. 연구의 필요성
  2. 연구목적
 Ⅱ. 연구방법
  1. 연구의 개념적 틀 및 연구가설
  2. 연구도구
  3. 연구도구의 타당성 및 신뢰도
  4. 연구대상 및 자료수집
  5. 통계적 분석방법
 Ⅲ. 연구결과
  1. 연구대상의 일반적 특성
  2. 의료 질 향상, 운영성과, 고객지향성, 직무성과 간의 상관관계
  3. 의료 질 향상, 운영성과와 고객지향성에 대한 영향관계
  4. 의료 질 향상, 운영성과와 직무성과에 대한 영향관계
 Ⅳ. 고찰
 Ⅴ. 결론
 REFERENCES

저자정보

  • 장원혁 Won-Hyuk Jang. 부민병원
  • 이승재 Seung-Jae Lee. 고신대학교 대학원 보건과학과
  • 이선찬 Sun-Chan Yi. 고신대학교 대학원 보건과학과
  • 류황건 Hwang-Gun Ryu. 고신대학교 의료경영학과

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