earticle

영어

The purpose of this study empirically identify the relationship of shared mental model(SMM), transactive memory system(TMS), team efficacy, and team performance. In order to achieve the objectives of this paper, the study was conducted in parallel the theoretical studies through the preceding literature review as well as the empirical test through questionaries analysis. First, in the relationship between SMM and TMS, task model of SMM is significantly associated with all three dimensions of TMS(specialization, credibility, and task coordination). And, team model of SMM is significantly associated with two dimensions of TMS( credibility and task coordination). The fact that the team model of SMM do not affect the specialization factor of TMS means that the specialization factor already know who have any expertise among the team members. This is attributed to the homogeneity of team model of SMM and specialization of TMS. Second, in the relationship between SMM and team performance, both task model and team model showed that there is not a positive impact on team performance. The results are contrary to the results of previous studies. These results is because the study was mainly conducted with public organizations and organizations diverted from public organization in the past to private organizations. It is inferred that these organizations relatively weak the need for shared mental and are still adopting the introduction and operation of team system, such as the remaining of vertical hierarchy. Third, in the relationship between TMS and team efficacy, only two dimensions of TMS(specialization and task coordination) have an positive Fourth, the one aim of the present study was to investigate the relationships between the three dimensions of TMS(credibility, specialization, and task coordination) and team performance. The results showed the positive relationship between the two dimensions of TMS(credibility and task coordination) and team performance. The specialization factor of TMS is not significantly related with team performance, which is not the unimportance of this factor on team performance, but the importance of credible knowledge, and task coordination referred to the application of this knowledge on problem-solving in order to improve team performance. Fifth, there is a positive impact of team efficacy on team performance. This result indicate the need of team efficacy's enhancement to improve performances under the team system. Finally, the present study found that team efficacy mediates two dimensions of TMS and team performance. This result is the same as the relationship between credibility of TMS and team performance is not significant. Therefore, In the course of TMS it contribute to team performance, Since high team efficacy helps to solve the practical prolems of team such as that two factors of TMS(specialization and task coordination) have a positive effects on team performance, Team effort is need to enhance team efficacy. This study has several important implications for business managers. Firstly, it is important to develop SMM and TMS because it is facilitates the development of team efficacy. The findings suggest that SMM, TMS, and team efficacy alone are not enough to achieve better team performance. Also, Managers should endeavor to creates a climate of interpersonal trust to leverage a team's SMM and TMS. Finally, given the importance of team efficacy on improving a team's performance, team leaders should train team members to acquire teamwork skills that facilitate team efficacy development.

한국어

팀 조직은 기업의 대규화가 시작된 1950년대에 제안된 이후 조직운영의 기본형태가 되어가고 있다. 급격하게 변화하는 기업환경에서 조직의 수행직무는 전문적이고 창조적 능력, 복합적인 기술력, 정확한 판단력과 질적 경험이 필요하다. 그리고 팀 구성원들의 상호작용성과 상호의존성이 팀의 성공여부를 좌우함으로, 이를 위해 조직운영의 새로운 그 무엇인가가 요구되어진다. 이와 같은 맥락에서 인지론적 관점에서 이슈가 되고 있는 공유멘탈모델, 정보교류체제 및 팀 효능감 등의 요인이 팀의 수행과 어떠한 관계가 있는지를 실증적으로 분석하고자 한다. 이러한 연구결과를 반영하여 효율적이고 성공적인 팀제운영에 일조할 것으로 예측되어진다. 본 연구목적을 달성하기 위하여 이론적 배경을 기초로 연구모형과 연구가설을 설정하고 검정한 결과는 다음과 같다. 첫째, 공유멘탈모델의 과업모델은 정보교류체제의 전문성, 신뢰성 및 과업조정에 유의한 영향요인이며, 팀 모델은 정보교류체제의 신뢰성과 과업조정요인에 유의한 영향을 미치는 것으로 분석되었다. 둘째, 공유멘탈모델의 과업모델과 팀 모델 모두는 팀 성과에 긍정적인 영향을 미치지 않으며, 정보교류체제의 신뢰성과 과업조정요인은 팀 성과에 영향을 미치는 것으로 분석되었다. 셋째, 정보교류체제의 전문성과 과업조정 요인이 팀 효능감에 긍정적인 영향을 미치며, 팀 효능감은 팀 성과에 유의한 영향을 미치고 있다. 넷째, 정보교류체제의 전문성과 과업조정 요인과 팀 성과사이에서 팀효능감이 매개역할을 수행하는 것으로 분석되었다. 이상과 같은 연구결과는 기업의 경쟁 환경이 치열해질수록 생존과 성장을 위하여 구성원간 상호작용성과 의존도가 커질 것이라는 점을 고려한다면 향후 조직운영의 효율성을 강화에 시사하는 바가 크다고 볼 수 있다. 또한, 향후 이를 보완하는 다양한 변수를 고려하여 연구를 진행한다면 조직운영에 큰 도움을 줄 수 있을 것이다.