earticle

영어

The purpose of this study is to determine the effects of superior’s inhuman supervision and verbal violence (customers’ verbal violence and superiors’ verbal violence) on casino employees’ level of job satisfaction and turnover intention and to propose casino employee human resource administration and marketing implications for the casino industry. Collected data were statistically analyzed using the package programs of SPSS 20.0 for Windows and AMOS 20.0, after the process of data coding. Frequency analysis, reliability and validity analysis, exploratory factor analysis, confirmatory factor analysis, correlation analysis and structural equation modeling analysis were performed. First, inhuman supervision was found to have a significant negative effect on level of job satisfaction. Second, customers’ verbal violence was not found to have any statistically significant effect on level of job satisfaction. Third, superiors’ verbal violence was not found to have any statistically significant effect on level of job satisfaction. Fourth, level of job satisfaction was found to have a significant negative effect on the turnover intention.