earticle

영어

The purpose of this study was to determine the relationship between the role conflict of the hotel employees and the role ambiguity attitudes and work desire was to present the implications. Role conflict is the relationship between hypothesis testing results and work desire has appeared a significant impact on the relationship between work motivation million Role of conflict role ambiguity factors were related effects appear to work desire. Work motivation has had a significant effect relationships are formed for job satisfaction work desire was formed a significant relationship to job involvement. Role conflict and job satisfaction in the relationship between the individual's role conflict is the only factor to job satisfaction significant effect relationship is established between the sender and the role conflict was personal conflict job involvement in the formation and effect relationship was active. Finally, a significant relationship was formed on the relationship between role ambiguity and job commitment. It presented its implications for hypotheses were confirmed by the important role of management and organization of the manual climate.

한국어

본 연구는 호텔종사원의 역할갈등과 역할모호성이 근로의욕과 직무태도간의 관계를확인하여 그 시사점을 제시하고자 하였다. 가설검증결과는 역할갈등과 근로의욕간의관계는 역할간의 갈등요인만이 근로의욕에 유의한 영향관계가 나타나고 있으며 역할모호성은 근로의욕에 영향관계가 나타나고 있었다. 근로의욕은 직무만족에 대하여 유의한 영향관계가 형성되고 있었고 근로의욕은 직무몰입에 유의한 관계가 형성되고 있었다. 역할갈등과 직무만족간의 관계에 있어는 개인역할갈등 요인만이 직무만족에 유의한 영향관계가 형성되었고 개인역할갈등과 전달자간의 갈등이 직무몰입에 영향관계가 형성되고 있었다. 마지막으로 역할모호성과 직무몰입간의 관계에서 유의한 관계가형성되었다. 가설검증에 대한 그 시사점을 제시하여 경영매뉴얼과 조직의 풍토 등의역할이 중요함을 확인하였다.