원문정보
The Relationship among Casino Electronic Performance Monitoring Characteristics, Procedural Justice, and Service Performance
초록
영어
Ever since it emerged on a widespread basis in the 1990s, electronic performance monitoring of employees has received significant scrutiny in the literature. This particular research examined the relationship among casino electronic performance monitoring characteristics, procedural justice, and service performance. In a sample of 237 casino employees, results are found to be consistent with the stated hypotheses. Feedback tone, whether the feedback was timely, specific, and constructive, opportunities to challenge, whether the company allows employees to appeal, and amount of monitoring, whether amount of monitoring is sufficient, were all positively related to perceptions of procedural justice. And perceptions of procedural justice were positively related to employee service performance.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 전자성과감시
2. 조직 공정성
3. 서비스 성과
Ⅲ. 연구설계
1. 연구 가설
2. 변수의 조작적 정의 및 측정도구
Ⅳ. 실증분석
1. 표본의 일반적 특성
2. 신뢰성 및 타당성 분석
3. 가설검증
Ⅴ. 결론
참고문헌