원문정보
The Mediating Effect of Psychological Ownership on the Relationship between Job Characteristics and Service Quality
초록
영어
The purpose of this study includes: the relationships between job characteristics and service quality and the mediating effect of the psychological ownership on the relationship between job characteristics and service quality. In order to verify the relationships and mediating effect, data were collected from 255 nurses in a university hospital at Ulsan city to test theoretical model and its hypotheses. All data collected from the survey were analyzed using with SPSS 18.0. and AMOS 18.0. This study reports findings as follows: first, the relationship between the job characteristics and the psychological ownership is positively related. Second, there was also a positive correlation between the psychological ownership and service quality. Third, the relationship between the job characteristics and the service quality is positively related. Finally, the psychological ownership played as a partial mediator on the relationship between job characteristics and service quality. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.
목차
1. 서론
2. 이론적 배경 및 가설설정
2.1 직무특성과 심리적 주인의식
2.2 심리적 주인의식과 서비스품질
2.3 직무특성과 서비스품질
2.4 심리적 주인의식의 매개작용
2.5 연구모형
3. 연구방법 및 분석결과
3.1 표본 및 자료수집방법
3.2 변수의 조작적 정의 및 측정
4. 실증분석
4.1 신뢰성 및 타당성 분석
4.2 확인적 요인분석
4.3 가설검증
5. 결론
6. References