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논문검색

대전지역 대학병원의 서비스 품질이 전반적인 병원 서비스 만족에 미치는 영향

원문정보

The Effect of Service Qualities with University Hospitals in Daejeon on their Overall Service Satisfaction

서정교, 장서경

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초록

영어

The study investigated the major factors in regards to the effects of service qualities with university hospitals in Daejeon on their overall service satisfaction. In regards to service qualities, the hypothesis was verified through multiple regression analysis in terms of professionalism, kindness, credibility, and facilities/environment. As a result, all professionalism(0.462), kindness(0.142), credibility(0.258) and facilities/environment(0.184) showed positive effects on their overall service satisfaction level. In particular, professionalism showed the greatest effect by 0.462. As patients' and caretakers' desire to service quality becomes diversified, the analysis result is considered to help the future medical service management at university hospitals by analyzing the major factors which affect the service quality and by finding the methods to increase the service satisfaction.

목차


 Ⅰ. 서론
 Ⅱ. 연구방법
  1. 연구범위 및 자료수집방법
  2. 연구모형 및 가설
  3. 연구 분석방법 및 측정도구
 Ⅲ. 연구결과
  1. 조사 대상자들의 인구사회학적 특성
  2. 타당성 및 신뢰성 분석
  3. 기술통계 및 상관분석
  4. 다중회귀분석
 Ⅳ. 고찰 및 결론
 REFERENCES

저자정보

  • 서정교 Jeong-Kyo Suh. 중부대학교 보건행정학과
  • 장서경 Seo-Kyeong Jang. 중부대학교 보건행정학과

참고문헌

자료제공 : 네이버학술정보

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