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논문검색

뇌혈관질환 환자가 인지하는 의료서비스 질이 지각하는 가치, 만족도 및 재이용 의도에 미치는 영향

원문정보

A Study of the Effects upon Satisfaction, Intention to Revisit and Perceived Value by Cerebrovascular Disease Patients through the Quality of Medical Services

지경자, 박천만

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초록

영어

This study aims to analyze the effect of quality of health care on perceived value, patient satisfaction and revisit intention. Especially, it was focused on outdoor environment, admission procedure, hospital image, service quality of physicians that patients perceived. For inpatients, hospital image and service quality of medical technicians have an effect on perceived value. Service quality of physicians has an effect on the patient satisfaction. For outpatients, hospital image and service quality of physicians and medical technicians have an effect on perceived value. Outdoor environment, hospital image, service quality of physicians and medical technicians, and perceived value have an effect on patient satisfaction. Perceived value and patient satisfaction have an effect on revisit intention. They should evaluate customer satisfaction on their services and analyze various factors that affect on it to improve specialty hospitals.



목차


 Ⅰ. 서론
 Ⅱ. 연구방법
  1. 연구대상 및 자료수집
  2. 측정도구
  3. 연구모형 및 가설설정
  4. 분석방법
 Ⅲ. 연구결과
  1. 측정항목의 신뢰성 및 타당성 검증
  2. 일반적 특성과 진료관련 특성
  3. 연구 모형의 검증
 Ⅳ. 고찰 및 결론
 REFERENCES

저자정보

  • 지경자 Kyung-Ja Ji. 영남이공대학교 보건과학계열
  • 박천만 Chun-Man Park. 계명대학교 공중보건학과

참고문헌

자료제공 : 네이버학술정보

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