원문정보
Exhibition Performance Satisfaction and Exhibition Service Quality Importance-Satisfaction Analysis of the Exhibitors at China Shanghai Electricity Exhibition
초록
영어
This paper aims to provide the basic knowledge and understandings of the Chinese Exhibition Industry in order to achieve a survival and pursue sustainable development within the hyper-competition exhibitions industry. The results of the study shows the Quadrant 2 where the importance level is high while the satisfaction level is low and thus needs attention for improvement is the toilet facilities. The study also found that exhibition performance satisfaction factor has significant impacts on the overall satisfaction of the exhibitors, specifically promoting the sales leads and collecting the market information had positive impacts while the promotion and the expansion of company’s influence had negative impacts. The implication of the findings is that Chinese Exhibition Industry has to see the way to improve exhibition serv.
목차
Ⅰ. 서론
Ⅱ. 이론적 고찰
1. 중국 전시산업의 현황
2. 산업전시회/전시회(Trade Show/Exhibition)
3. 전시회 서비스품질
4. 전시회 참가 성과
Ⅲ. 연구 설계
1. 연구과제 설정
2. 조사방법과 설문구성
Ⅳ. 연구과제 실증분석 결과
1. 인구통계 분석
2. 요인 분석 및 신뢰성 분석
3. 참가업체의 서비스품질에 대한 중요도-만족도 분석
4. 전시 참가업체의 전시성과와 전시 전반적 만족도 영향관계
Ⅴ. 결론 및 시사점
참고문헌