원문정보
The relationship between job satisfaction and service quality, and the moderating effect of gender in food service restaurants
초록
영어
This paper reviewed the relationship between job satisfaction and service quality, and the moderating effect of gender in restaurant employee. Based on the responses from 288 employees, the results of multiple regression analysis showed that intrinsic job satisfaction(JS) and extrinsic job satisfaction effect positively on all service quality factors(tangibles, reliability, responsiveness, empathy). The results of moderating analysis showed that intrinsic JS effects positively on all service quality factors irrespective of gender, but the positive effect of extrinsic JS on tangibles and empathy is more positive in female than in male employee.
목차
1. 문제제기 및 연구목적
2. 이론적 배경
2.1 서비스품질
2.2 직무만족과 서비스품질
3. 연구의 설계
3.1 자료수집 및 분석 방법
3.2 변수의 측정
4. 조사결과의 분석
5. 결론 및 제언
6. 참고문헌