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Factors Affecting Customers’ Perceived Security and Trust in the Use of Electronic Payment Systems

초록

영어

It is commonly believed that better security improves trust, and that the perception of better security and trust will, in principle, ultimately increase the use of electronic commerce. In fact, customers’ perceptions of the security of electronic payment systems have become a major factor in the market breakthrough of electronic commerce. In this paper, we examine issues related to security in the context of electronic payment systems, from the viewpoint of customers. This study proposes a conceptual model that delineates the determinants of consumer-perceived security and consumers’ trust in security aspects as well as the effects of perceived security and trust on electronicpayment use. To test the model, structural equation modeling is employed to analyze data that has been collected from 219 respondents in Korea. Our findings are intended to guide service providers in dealing with the security aspects of electronic payment systems. The research can also provide a theoretical foundation for
academics.

목차

Abstract
 1. Introduction
 2. Theoretical Background
  2.1 Review of EPS
  2.2 Review of the literature on security and trust withregard to EPS
 3. Research Model and Hypotheses
  3.1 Research model
  3.2 Research Hypotheses
 4. Data Analysis and Results
  4.1 Survey Administration
  4.2 Reliability and Validity Tests
  4.3 Structural Equation Modeling
  4.4 Hypothesized Path Testing
 5. Conclusion and Implications
 References

저자정보

  • Tao Wang School of Business Administration, Chungnam National University
  • Changsu Kim School of Business, Yeungnam University
  • Ki-soo Kim School of Business, Yeungnam University

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