원문정보
The Effect of Internet Shopping Mall User`s Customer Satisfaction on Trust, Commitment, and Customer Loyalty Behaviors
피인용수 : 20건 (자료제공 : 네이버학술정보)
저자정보
참고문헌
자료제공 : 네이버학술정보
- 1이희자 '교환관계의 유형과 구성원의 자발적 조직행위간의 관련성에 관한 연구,' 노사관계연구, 9, 1998, pp. 165-204
- 2The measurement and antecedents of affective, continuance and normative commitment to the organization네이버 원문 이동
- 3A Model of Distributor Firm and Manufacturer Firm Working Partnerships네이버 원문 이동
- 4Relationship Marketing of Services--Growing Interest, Emerging Perspectives네이버 원문 이동
- 5HRM and service fairness: How being fair with employees spills over to customers네이버 원문 이동
- 6Developing Buyer-Seller Relationships네이버 원문 이동
- 7Engel, James F. and Roger D. Blackwell, Consumer Behavior, New York: Holt, Rinehart, and Winston. 1982
- 8The American Customer Satisfaction Index: Nature, Purpose, and Findings네이버 원문 이동
- 9Relationship Marketing Activities, Commitment, and Membership Behaviors in Professional Associations네이버 원문 이동
- 10Hoffman, Donna L., Thomas P. Novak, and Ann Schlosser, 'Consumer Control in Online Environments,' Working Paper, Vanderbilt University, February 2000