원문정보
초록
영어
Considering our increasingly interconnected organizations heavily relying on business processes and the growing need for timely accurate knowledge to achieve greater agility in the enterprise, the idea of looking at business processes as a knowledge object is gaining momentum. Business process information is knowledge and should consequently be managed as a valuable organizational asset, particularly because organizations need to react in near
real time to environmental changes and events. This paper provides an overview of the situation in this field arguing for a better definition of the intersections between knowledge and business process management. When business process is seen as knowledge, it should be managed as such. We assess and discuss some of the resulting benefits and considering the need for greater
dynamic integration between the two domains, we look at ontologies as an interesting technical approach to bridging this gap showing an example for an ontology based sales order process.
목차
1. Introduction
2. Knowledge and Business Process and theirRelationship
2.1 Knowledge and Knowledge Management
2.2. Business Process and Business Process Management
2.3. Business Process as Knowledge
3. Limitation of Managing BP as Knowledge
4. Business Process as OrganizationalKnowledge
5. New approach to Manage BP as Knowledge
5.1 Ontological Approach for Managing BP asKnowledge
5.2 How to Manage BP as Knowledge
6. Conclusion
References