원문정보
The Importance of Change Management after ERP Implementation: An Information Capability Perspective
초록
영어
This research proposes a conceptual framework to highlight the importance of change management after firms implement ERP systems. With ERP, firms need to rework their business processes to make information flow smoothly within organizations. Firms cannot realize expected returns from ERP investments unless changes are effectively managed after ERP systems are put into operation. The research model is empirically tested using data collected from over 170 firms that had used ERP systems at least for more than one year. Our analysis reveals that the eventual success of ERP systems depends on effective change management after ERP implementation, supporting the existence of the 'valley of despair.
목차
II. 문헌연구
2.1 IT와 ERP 효과(effectiveness)
2.2 정보역량관점에서 ERP 효과 측정
2.3 변화관리(Change Management)
2.4 변화관리를 위한 이론적 틀
2.5 조직시민행동(Organizational Citizenship Behavior)
III. 연구의 틀
3.1 연구 모형
3.2 연구 가설
3.3 연구 변수
IV. 연구 방법 및 분석결과
4.1 데이터 수집 및 표본 특성
4.2 측정 및 분석 수준
4.3 측정모델 : 확인적 요인분석
4.4 구조모델 : 경로분석
V. 맺음말
5.1 연구결과
5.2 시사점
5.3 연구한계
참고문헌
별첨