원문정보
초록
영어
In this paper, agent based process management model is proposed, which is for the
process management of knowledge worker and service workers in order to establish the basis
for the new knowledge management system. In this paper, we applied several methods from 6
sigma and PSP for process definition, process execution, and process measurement. This
study attempts to improve the process execution accuracy through process visualization and
standardization and to accumulate the base data to improve the process through measuring
the process execution. We proposed guidelines and detail procedure for developing 3 advisor
agents for guiding the process definition, process execution, and process measurement. And
we showed the simple case study applied our guidelines defined in agent.
목차
1. Introduction
2. Related Research
2.1. Agent
2.2. 6-sigma
2.3. PSP
3. Process Management Environment
3.1. Mercury Scope
3.2. Process Definition
3.3. Project Execution
3.4. Process Measurement
3.5. Application Model
4. Case Study
4.1. Process Definition
4.2. Execution and measurement
5. Conclusion
6. References