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영어

This study was designed to identify the relationships of role-conflict and role overload, coping strategies, and stress response of clerical workers. The subjects were 115 clerical workers from two company. The instruments were the role- conflict and role overload scale developed by Lee(1989), coping scale developed by Latack(1986), and the stress response scale developed by Chang(1993). Analysis of data was done by descriptive statistics, Cronbach's α, Pearson correlation cocoefficient, ANOVA.

The results of this study were summarized as follows

I. The average score for the level of stress response was 83,6( ?.1). The high risk stress group was 86.1% of the clerical workers, the latent stress group members was 13.9%, and healthy group was 0%. The overall stress level was very high.

2. Considering the coping strategies by socio demographic factors, the use of control coping strategies showed significant differences by work-time. The use of symptom management coping strategies showed significant differences by sex, age, married status, year of career, pay, and type of work. The organizational coping strategies showed significant differences by year of education and type of work, 3. The clerical workers who had worked below 44 hours per week complained significant~y lower stress response(F=4.942, p<,05).

4. Above 65% of all respondent. answered that they needed all of organizational level coping strategies.

5 The role -confilct positively related to escape and organizational level coping strategies(r=.562. r= .495. p<.t)5). The role-overload didn't related to individual level coping strategies, but positively related to organizational level coping strategies(r=320, p<.05).

6. The control coping strategies and the escape coping strategies positively related to symptom management, organizational level coping strategies(r .40r= .324, r=.316, r=339, p<.05).

7. The relationship between role elated stress and stress response revealed positive correlation(r =..182, r=.431, p<.05), and the relationship between stress response and control, symptom management coping strategies revealed negative correlation(r= 3204, r= 3146, p<.05).

In conclusion, this study revealed that relationship of role related stress, coping strategies, stress response was statistically significant. The result of this study support that coping strategies vary across situation of stress.

Based on survey results, future studies should consider coping strategies in specific stress situation and concept of symptom management coping strategy, Also organizational or training interventions could be developed and initiate to help to increase the use of adaptive coping strategies in light of individual and situational differences.