earticle

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Purpose : The purpose of this study was to explore nurse administrators’ experiences in personnel management in long-term care settings. Methods : The participants were 13 nurse administrators with experience in workforce management in long-term care. The data were collected from three focus group interviews conducted between July and August 2024 and analyzed using qualitative content analysis. Results : Four main themes and 14 subthemes were identified: ‘Burden of managing a heterogeneous workforce’, ‘Instability in securing personnel and lack of expertise’, ‘Organizational, strategic, and emotional efforts for workforce retention’, and ‘Workforce management strategies and practical competencies.’ Conclusion : Despite the challenges posed by managing a heterogeneous workforce and frequent staff turnover, nurse administrators guided their teams by demonstrating leadership through exemplary behavior, revealing patience and tolerance, and managing staff based on humanistic literacy. This study highlights the importance of an internal attitude grounded in humanistic literacy for workforce management in long-term care and suggests the development of effective personnel management programs based on the study’s results.