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Evaluating Trust, Commitment, and Performance in Crisis Management: An In-depth Analysis Using the Jupsang Leadership Orientation Model in China

원문정보

초록

영어

The complex geopolitical landscape between the United States and China has profoundly affected global businesses, necessitating the prioritization of crisis preparation and risk management. This paper introduces the Jupsang Leadership Orientation (JSLO) model for handling crises. Surveying 890 Chinese managers in Hong Kong, the study employs Partial Least Squares (PLS) for structural equation modeling (SEM) to analyze relationships between JSLO’s five orientations and Trust, Commitment, and performance variables. Altogether, nine hypotheses were supported and three were rejected out of twelve hypotheses. The results reveal significant correlations, except for three non-causal relationships, emphasizing the JSLO model’s effectiveness in crisis management, and it has a direct effect on Trust, Commitment, and Performance.

목차

Abstract
1. Introduction
2. Organizational Crisis and Crisis Leadership
2.1 Organizational Crisis
2.2 Model Development and Hypotheses
2.3 Trust
2.4 JSLO and Trust
2.5 Visionary Relationships
2.6 Commitment of Followers
2.7 Types of Commitment
2.8 Company Performance
2.9 Trust and Performance
2.10 Trust and Commitment
2.11 Commitment and Performance
3. Methodology
3.1 Sample and Data Collection
3.2 Questionnaire Design
3.3 Classification Data
3.4. Data Analysis
4. Discussion and Conclusion
4.1 JSLO and Its Relationship with Trust, Commitment, and Performance Pathways
4.2 Theoretical Implications
4.3 Managerial Implications
4.4 Limitations and Future Research Directions
References

저자정보

  • Oliver H.M. Yau Retired Chair Professor, City University of Hong Kong
  • Bernard Lee Associate Professor, Saint Francis University, 2 Chui Ling Ln, Tseung Kwan O Hong Kong
  • Wai Ching, Cheung Chief Risk Officer, Swire Pacific Limited
  • Anthony S. C. Tsui Professor, EBS Paris: European Business School (Ecole Europeenne de Management)

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