earticle

영어

Successful website construction and operation begins with understanding users, and to this end, userparticipatory system evaluation from the user's perspective, not the developer's perspective, should be prioritized during the website construction and operation process. In order to improve the usability of the website, it is necessary to establish a foundation for continuous user testing and consistent system evaluation methods and procedures. Usability evaluation should be conducted throughout the entire system development process to achieve the most appropriate evaluation. If the obstacles revealed through usability evaluation are systematically analyzed and reflected in improving web services, there is an advantage in that the website can be designed according to the user's level and the website can be operated according to the user's perspective. Usability evaluation should be recognized as a process, not a result in itself. Therefore, usability evaluation should be conducted at the prototype or pilot test stage rather than as a procedure to verify errors after the completion of website development, so that it can be effectively utilized for actual website improvement and user satisfaction enhancement. In order to conduct empirical usability evaluation, it is necessary to comply with web standards so that it can be accessed by all web browsers. In addition, development that considers web accessibility should be conducted first so that all users can access it. If empirical evaluation including subjective satisfaction evaluation of users, mechanical evaluation using usability evaluation tools, and heuristic evaluation in which experts evaluate based on checklists are conducted in combination, the empirical evaluation procedure or time can be shortened. The expected effects of usability evaluation are as follows. If the obstacles revealed in the usability test results are systematically analyzed and reflected in the improvement of web services, there is an advantage in that the website can be designed to match the user's eye level and the website can be operated according to the user's perspective. Since users can easily use the website without obstacles or errors, it can induce continuous revisiting. By actively placing services that match the user's interests on the user's main movement path, interest and curiosity in the service can be drawn.