earticle

영어

South Korea's conflict index is the most severe among OECD countries. “Public conflicts, especially between industry and labor, airport construction, nuclear power plant construction, and railway issues, are also serious. The social cost of conflict in Korea ranges from 80 trillion won to 246 trillion won a year. In addition, since the 1990s, public conflicts in Korean society have been characterized by a large number of stakeholders, frequent occurrences, and deepening and prolonging conflicts. This means that public conflicts are often not handled well because the public does not recognize the possibility of aggregation of complainants due to public conflicts in advance or does not recognize that conflicts will become larger, and this often leads to prolonged conflicts. Therefore, it is necessary to introduce an early warning system for conflicts so that conflicts can be managed and resolved at an early stage. In response, the National Human Rights Commission has established and operates a complaint information analysis system that accumulates and analyzes complaints from the National Newspaper Report and individual local government offices (city administration, new all) in big data, and some metropolitan and basic local governments, such as Seoul, Jeju Island, and Nam-gu, Busan, are also operating early conflict warning systems for frequently filed complaints. However, the conflict early warning system of each local government, as well as the KIC, is limited in its ability to proactively monitor various conflicts in society, as it identifies conflicts based on the number of complaints or keywords that appear frequently in the complaint system. For example, the large-scale mourning and rallies of women triggered by the Gangnam Station murder in 2017 were triggered by the Gangnam Station murder, which was preceded by cases of women's victimization of violent crimes and gender conflicts that had escalated in online men's and women's communities, which are not easy to identify in advance through the conflict early warning system through the number of complaints from existing authorities or the Seoul Metropolitan Government. Therefore, it is necessary to discover indicators that can detect public conflicts early, what thresholds of these indicators should be exceeded to trigger early warnings, and how to monitor these indicators in advance. This study examines how experts and organizations in each field related to public conflicts are identifying and managing public conflicts early, and what thresholds should be exceeded for each indicator to become a meaningful management target, and aims to prepare indicators for early warning and response to public conflicts through big data analysis. This will enhance the conflict response capabilities of local governments as well as government departments, and significantly reduce the social costs of public conflicts.

한국어

한국사회의 갈등지수가 OECD 국가 중 ‘매우 심각’으로 나타났으며, 갈등으로 인한 사회적 비용이 200조를 넘는다. 특히, 최근 공공갈등은 이해당사자의 수가 많고, 빈번하 게 발생하며 갈등이 장기화되는 특성을 보이고 있어, 갈등을 초기부터 관리해 조기에 해결하는 것이 무엇보다 중요하다. 이에 국민권익위원회와서울시등이 민원 건수등을 토대로 갈등조기경보제를운영하고 있지만, 민원 건수 위주로는 복잡 다양한 형태로 나 타나는 각종 공공갈등 전반을 감지하고 대응하기에는 한계가 있다. 따라서, 외환·곡물· 지진 등 타 분야에서 어떤 지표와 기준치를 토대로 조기경보제를 운영하고 있는지 살 펴보고, 공공갈등과 관련해서도 각 분야 전문가 및 기관들이어떤 기준으로공공갈등을 조기에 파악하고 있는지, 각 지표들이 어떤 기준치를 초과해야 공공갈등으로서 대응이 필요한 지 등에 대해 의견을 청취하였다. 이 결과, 공공갈등을 파악, 대응하는 다양한 부처에서 활용 중인 각종 지표를 통합할 필요가 있으며, 지표 별 가중치를 부여해 이들 점수의 합산을 통해 조기경보가 필요한 공공갈등 이슈를 포착할 수 있는 시스템을 구축해야 한다는 점을 제시하였다. 이와 함께, 정기적 피드백을 통해 새로운 지표를 꾸준 히 발굴하고, 정량적 시스템과 함께 전문가들의 의견을 반영할 수 있는 정성적 시스템 도 동시에 갖출 필요가 있다.