earticle

영어

As an essential component of public space, the design and functioning of a guidance system play a critical role in improving user experience. This paper aims to facilitate easy understanding of the surrounding environment and efficient completion of specific tasks in public spaces. Additionally, the objective is to develop a digital guidance system that will meet user requirements and increase user satisfaction with their experience. Our goal is to introduce innovative solutions for digital guidance systems, specifically for the interiors of public buildings. Using literature organization and scenario analysis, we collected user needs for the guidance system. We applied the KANO model to classify user needs and expectations into five categories: essential needs, expected needs, undifferentiated needs, reverse needs, and potential needs. We focused on meeting the essential, expected, and potential needs in our product design to improve user experience. Our resulting guidance system design aims to enhance practical application. Based on user research and analysis, the essential needs of users are ranked in the following order: clear typography, recognizable logo design, easy-to-use navigation, and user-friendliness. The guidance system should fulfill the expectation and aesthetic needs of users while also meeting their essential requirements. Prioritizing design practices in accordance with user needs will significantly enhance satisfaction when using the guidance system. Improve the scientific accuracy of guidance system research by reducing designer subjectivity and bias in the decision-making process, ultimately enhancing decision-making precision. Provides an effective solution for guidance system products.