earticle

영어

Objectives: This study evaluated parental satisfaction at the National Children's Hospital of the Lao PDR. Methods: A cross-sectional survey was conducted with 208 parents at the National Children's Hospital. Furthermore, One-on-one interviews were conducted by four trained interviewers using the Patient Satisfaction Questionnaire Short Form (PSQ-18), which assessed communication with healthcare providers, explanation of illness, and financial satisfaction. Results: Parents had a high overall satisfaction rate (72.6%), with strong communication and service satisfaction scores, but relatively lower financial satisfaction. Satisfaction levels were higher among men, those with lower educational levels, and those who traveled longer distances to the hospital. Conclusions: Tailored healthcare strategies are needed to better meet parental needs at the National Children's Hospital of Lao PDR. Future research should use larger, more diverse samples and mixed -methods to enhance the understanding of parental satisfaction.