치과기공사의 업무스트레스에 대한 연구


A Study on Job Stress of Dental Technician

이덕수, 곽동주, 남상용

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The purpose of this study was to be of use for getting rid of job stress from dental technicians, byexamining how much they were stressed out at work place as one of the professional medical personnels.The subjects in this study were 255 selected dental technicians who were working in the region ofTaegu. The one-on-one interview was conducted from March 1 to 30, 2001, with structured questionnaire.The questionnaire sued in this study included 19 question items about the general characteristics and 29items regarding job stress. The job stress was categorized into seven subareas based on earlier studies andconsidering the job situations of dental technicians: heavy workload, job conflicts, improper treatment, roleand job knowledge, human relations, physical environment and personal matters. The job stress extent wasmeasured on five-point Likert scale that is widely used in social science: one point for no stress, two forlittle stress, three for so-so, four for a little stress, and five for severe stress. Therefore, a higher point meansa severer job stress. The reliability of the questionnaire turned out very good with Cronbach a = 0.9272.The findings of this study were as follows:1. The general characteristics of the dental technicians investigated could be described as below:(1) By gender, 80.4% of the dental technicians were male, and 50.2%, the largest percentage, were intheir 20s, followed by those in their 30s, those in their 40s, and those in their 50s in the order named. (2) The most common work place was dental technician shop(92.5%), followed by dental technologyroom in dental hospital or clinic and in general hospital in the order named. The primary duties werecoating materials work(30.6%), followed by sculpture, grinding, partial and full denture and orthodontics inthe order named. 2. The most larges(1) The most largest motivation to be a dental technician was its being a professional(33.7%), followedby the advice from others, their own aptitude, and good economic treatment in the order named. 3. Their job stress could be explained as below:(1) Their collective job stress average was 3.96°æ0.50 on the basis of 5 point, which showed that theywere exposed to a fairly severe job stress.(2) By area, they were most stressed out from heavy workload (4.12), and they also were severelystressed from role and job knowledge(4.02) and personal matters(4.00). (3) By situation, they were most stressed when the disagreement of prosthesis that results from aspecific error is unconditionally attributed to them(4.43). And they were also stressed a lot when theirworkload increases due to the rework(4.38), when a dentist asks something difficult for them toresolve(4.20), when heavy workload makes their working hours irregular and it's impossible to lead apersonal life or have leisure time(4.16), and when they are o work for an excessively short time(4.16). Thisfact indicated that most of the dental technicians were exposed to a lot of stress in conjunction with jobperformance. 4. The main duties they took charge of didn't make any significant difference to their job stress, butyielded a significant difference to the extent of job stress in individual areas and the order of the moststressful one. Those who were engaged in grinding were most stressed from their own matters, whereasheavy workload was most stressful for those who were engaged in the other types of works. 5. As a result of seeing if their personal characteristics yielded any differences to job stress, the personalcharacteristics that made their job stress vary significantly were working hours, motivation of being adental technician, job satisfaction and willingness to continue doing dental technology works. There was atendency that longer working hours led to severer job stress, and those who chose to be a dental technicianaccording to their own aptitude were less stressed than the others who became a dental technician becauseof economic reason or advices from others. And the people who were satisfied with their job were exposedto less job stress than the others who weren't, and those who had an intention to keep that job as much aspossible were less stressed, compared to the others who hadn't.


 Ⅰ. 서론
 Ⅱ. 연구대상 및 방법
  1. 연구대상 및 자료수집
  2. 연구도구
  3. 자료분석 방법
 Ⅲ. 결과  및고찰
  1. 조사대상자의 일반적 특성
  2. 치과기공사들의 업무 스트레스
  3. 치과기공사들의특성에따른업무스트레스차이
 Ⅳ.  결론


  • 이덕수 Su-Deok Lee. 대구보건대학 치기공과
  • 곽동주 Dong-Ju Kwak. 대구보건대학 치기공과
  • 남상용 Sang-Yong Nam. 대구보건대학 치기공과


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