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논문검색

A Study on Conflict Management in Contracting-out in Public Services

초록

영어

This research explores the dynamics of outsourced labor while specifically analyzing personnel expense proportions in various business categories. Utilizing a Quadrant Framework, businesses are classified based on expertise and autonomy, thereby providing a comprehensive overview. Type I businesses encompass daycare centers with distinct revenue structures regulated by the "Early Childhood Education and Care Act." Type II businesses include General Meal Service and General Transportation, which operate autonomously without budget support. Type III businesses, which comprise Social Welfare, Call Centers, and others, typically receive budget support and range in expertise from low to moderate. Lastly, Type IV businesses include Education, Health Care, and Technology, and they receive budget support while having moderate to high expertise requirements. However, it is difficult to draw definitive conclusions due to the issues involved in precise segmentation of expertise and the division of "budget-supported to autonomous". The results of this analysis are expected to aid stakeholders in resource allocation strategies, ultimately allowing those within diverse business classifications to optimize their workforce management.

목차

ABSTRACT
Introduction
Background of the Research
Purpose of the Research
Scope and Method of the Research
Theoretical Review
Legal Basis and Limitations of Outsourcing in Korea
Criteria and Types of Matters Subject to Private Outsourcing
Budget-supported Type
Theoretical Discussions on Private Outsourcing
Factors Influencing Private Outsourcing Decision
Success Factors in Private Outsourcing
In Favor and Against Outsourcing
Presentation of a Quadrant Framework for Target Projects and Examination of Characteristics Methodology for Quadrant Classification of Target Projects
Types of Analyzed Projects by Classification (Quadrant Differentiation)
Major Category A: Education and Social Welfare
Major Category B: Daycare Centers
Major Category C: Meal Service
Major Category D: Call Centers
Major Category E: Labor and Social Economy
Major Category F: Culture, Arts, Sports and Tourism
Major Category G: Transportation
Major Category H: Wastewater and Waste Disposal
Major Category J: Health Care and Research
Major Category K: Technology
Major Category L: Facility Management and Simple Labor
Short Conclusion
Analysis of Business Budgets for Contracting-out Operations (Focus on Personnel Expenses) Method of Personnel Expense Proportion Analysis 0
Calculation of Personnel Expense Proportion by Business
Calculation of Quartiles and Percentile Scores for Subcategories and Subclassifications
First Quartile (Q1)
Calculate the Percentile Score for Each Business:
Characteristics of Subcategories and Subclassifications
Personnel Expense Proportion Analysis byClassification
Major Category A: Education and Social Welfare
Major Category B: Daycare Centers
Major Category C: Meal Service
Major Category D: Call Centers
Major Category E: Labor and Social Economy
Major Category F: Culture, Arts, Sports, and Tourism
Major Category G: Transportation
Major Category H: Wastewater and Waste Disposal
Major Category J: Health Care and Research
Major Category K: Technology
Major Category L: Facility Management and Simple Labor
Discussion
Conclusion
Acknowledgement
References

저자정보

  • Seung Hyo Hyeon Future Talent Development Team for Public Governance in the Age of Platforms, Chungbuk National University
  • Da Young Kim Department of Public Administration, Graduate School, Chungbuk National University
  • Min Kyu Lee Future Talent Development Team for Public Governance in the Age of Platforms, Chungbuk National University, Department of Public Administration, College of Social Sciences, Chungbuk National University

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