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A Study on Communication and Conflict Management Using Social Networks : Analyzing Business Relations between Departments in Cheongju City

초록

영어

Good communication between members contributes to coordinating and resolving conflicts within the organization (Lee et. al., 2012). There was a special office space on the 3rd floor of the main building of Cheongju City Hall. That was BICHAENAUM, named after "Empty, fill, and share, and newness springs up." In BICHAENAUM, about 50 officers from three departments worked freely in an open space. In this study, in preparation for the expansion of spatial innovation in the Cheongju City Hall, was to analyze the work relevance by the department and refer to the arrangement of departments with high relevance in the same space. The working relationship between departments was examined through social network analysis. As a result, departments in Cheongju City Hall were classified into 9 groups. In the long term, we hope that this study will serve as a basis for achieving the goal of improving working methods for spatial innovation.

목차

ABSTRACT
Introduction
Background of the Research
Purpose of the Research
Scope and Method of the Research
Theoretical Review
The Importance of Communication for Conflict Management
Spatial Innovation: Open Shared Workspace
BICHAENAUM. an Open Office Space in Cheongju City
Social Network Analysis
Introduction to Social Network Analysis
Previous Studies Using Social Network Analysis
Differences from Previous Studies
Result of Business Relations Analysis between Departments
Descriptive Statistical Analysis
Business Relations Analysis
Conclusions
Acknowledgement
References

저자정보

  • Seung Hyo Hyeon Department of Public Administration, Graduate School, Chungbuk National University
  • Da Young Kim Department of Public Administration, Graduate School, Chungbuk National University
  • Ju Ho Lee Department of Fire Service Administration, Sehan University
  • Min Kyu Lee Department of Public Administration, College of Social Sciences, Chungbuk National University

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