earticle

영어

The purpose of this study is to suggest implications for human resource management of hotel organization by analyzing the relationship between abusive supervision of superiors and organizational commitment, counterproductive task behavior, and turnover intention. In order to achieve the purpose of this study, a survey was conducted on employees working at the hotel, and a total of 266 copies were used for the final analysis. Moreover, statistical analysis was conducted using SPSS v.23 and AMOS v.23 programs for the frequency analysis to understand the demographic characteristics of respondents, validity and reliability analysis of measurement tools, and path analysis for hypothesis verification. The results of the study are as follows. First, second, it was analyzed that the impersonal supervision of the supervisor had a positive effect on counterproductive work behavior and turnover intention. Third, it was found that the impersonal supervision of the supervisor had a negative effect on organization al commitment. Fourth and fifth, organizational commitment was found to have a negative effect on counterproductive work behavior and turnover intention. With all these findings, we established that all hypotheses are found to be supported. Sixth, the mediating effect of organizational commitment between impersonal supervision and counterproductive work behavior was confirmed. Finally, the mediating effect of organizational commitment between impersonal supervision and turnover intention was confirmed. Based on these research results, in this study, we presented strategic implications for human resource management and organizational management of hotel companies.

한국어

본 연구의 목적은 상사 리더십과 상사부하 간 교환관계의 인식에 따른 직무만족과 조직몰입의 차이에 대한 직원들의 인식조사를 통해 컨벤션산업에 대한 인적자원관리의 실효성 제고를 위한 보다 효과적인 방향을 제시 하는 것이다. 본 연구의 목적을 달성하기 위해 리더십, 상사부하 간 교환관계, 상사부하 간 교환관계와 직무만 족, 조직몰입에 대한 문헌을 검토하고, 연구 주제에 대한 컨벤션 산업 종사자들의 인식에 대한 실증적 연구를 수행했다. 분석결과, 리더십과 상사부하 간 교환관계의 인지도는 직무만족과 조직몰입에 큰 영향을 미쳤다.