earticle

논문검색

감정노동 종사자의 건강 모형

원문정보

Development of a Model for Emotional Labor Worker's Health

이복임

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

Purpose: The Purpose of this study is to build up model of the emotional labor worker's health. Methods: Data was collected from 230 emotional labor workers from 2 department stores, 2 insurance companies, and 3 hotels located in Seoul and Kyung-gi areas, by the health managers and team leaders. For data analysis, descriptive statistics, pearson correlation, factor analysis and covariance structure analysis were used by SPSS window 10 version and AMOS 4.01. Results: The hypothetical model showed a goodness-of-fit to the empirical data(GFI=0.90, RMR=0.04, NFI= 0.79, PNFI=0.64). Eight out of fifteen paths of the model were accepted, while the other seven paths rejected. : From ‘surface acting’ to ‘health’, from ‘social support’ to ‘surface acting’, from ‘social support’ to ‘health’, from ‘factors of organizational culture’ to ‘surface acting’, from ‘factors of organizational culture’ to ‘deep acting’, from ‘personal factor’ to ‘social support’, from ‘factors of organizational culture’ to ‘social support’, from ‘routine stress’ to ‘social support’. In conclusion, it has been confirmed that surface acting and social support were dominating factors to the health of emotional labor workers. Conclusion: In order to manage the health of emotional labor workers, it is imperative to develop a strategy to reduce their surface acting.

목차

I. 서론
  1. 연구의 필요성
  2. 연구 목적
 II. 연구 방법
  1. 연구 설계
  2. 개념 틀
  3. 연구대상
  4. 연구도구
  5. 감정노동에 대한 용어 정의
  6. 자료수집방법
  7. 자료분석법
 III. 연구 결과
  1. 대상자의 일반적 특성
  2.가설적 모형의 검증
 IV. 논의
 V. 결론 및 제언
 참고문헌
 Abstract

저자정보

  • 이복임 Lee. Bokim. 서울대학교 간호대학 시간강사, College of Nursing, Seoul National University

참고문헌

자료제공 : 네이버학술정보

    함께 이용한 논문

      ※ 원문제공기관과의 협약기간이 종료되어 열람이 제한될 수 있습니다.

      0개의 논문이 장바구니에 담겼습니다.