일반인의 물리치료 서비스에 대한 인식 수준에 따른 만족도 조사


A Survey of Satisfaction according to Perception Level of Physical Therapy in Normal Person

오승원, 김가영, 심재훈

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Patient satisfaction is one of the key indicators that measure the quality of medical services. Since the level of satisfaction highly affects the treatment outcomes and patient retention, it is important to find important factors that affect patient satisfaction. Among various factors in this regard, this study aims at investigating the relationship between the level of awareness of physical therapy services and patient satisfaction. A total of 37 questions were designed to include six general characteristics of awareness of physical therapy service such as satisfaction with physical therapy service. The questionnaire was surveyed by a total of 206 peoples including 142 people who has medical service experiences. Various statistical methods such as descriptive statistics, frequency analysis, and one-way ANOVA analysis were introduced to analyze the collected data. It is found that the average score of satisfaction was 74.9 scores out of 100. In addition, the satisfaction level according to the recognition level showed significant differences in seven questions except for three out of ten. From this examination, a proper explanation of physical therapy to patients is expected to improve the overall quality of physical therapy services and the satisfaction of patients.


Ⅰ. 서론
Ⅱ. 연구방법
1. 연구대상 및 자료수집 방법
2. 조사도구
3. 분석방법
Ⅲ. 결과
1. 연구 대상자의 일반적 특성
2. 물리치료 서비스에 대한 인식도
3. 물리치료 서비스에 대한 만족도
4. 물리치료 서비스 인식도에 따른 만족도
Ⅳ. 고찰
Ⅴ. 결론


  • 오승원 Seung-won Oh. 상계바론정형외과의원 물리치료실
  • 김가영 Ga-young Kim. 백석대학교 대학원 물리치료학전공
  • 심재훈 Jae-hun Shim. 백석대학교 대학원 물리치료학전공


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