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Purpose : The purpose of this study is to investigate the effect of veral abuse and emotional labor on psychological well-being of call center workers in the COVID-19 environment. Methods : The data collection was conducted from March 10 to April 15, 2022, and the data analysis was performed using t-test, ANOVA, correlation analysis and multiple regression analysis using SPSS/WIN 23.0. Results : The factors affecting the psychological well-being of subjects were found to be family living together(t=5.23, p<.001) and monthly average income(t=4.74, p<.001) in general and work-related characteristics. It was found that verbal abuse experience(t=-5.00, p<.001) and emotional labor(t=-1.69, p=.003) had a negative effect on psychological well-being(F=18.69, p<.001). Conclusion : In conclusion, in order to promote the psychological well-being of call center workers, it is necessary to prepare workplace countermeasures against verbal abuse experiences and to introduce a health promotion program that can alleviate emotional labor.