원문정보
The effects of emotional labor and job stress on the fatigue of 119 emergency medical technicians
초록
영어
Purpose: This is a descriptive research study that aims to identify factors affecting fatigue by examining the degree of emotional labor, job stress, and fatigue of 119 emergency medical technicians (119 EMTs). The correlation between emotional labor, job stress, and fatigue was also confirmed. Methods: A total of 139 EMTs working in the Daejeon area participated in this study. Data were collected from July 6-15, 2021. Results: When the number of dispatches was high and the job was dissatisfying, the degree of emotional labor was high. In addition, the shorter the work experience and the lower the job satisfaction are, the higher the job stress is. The degree of fatigue was significantly higher in female than male 119 EMTs, and when they had short work experience and were dissatisfied with their job, the degree of fatigue was higher. Moreover, there was a significant correlation between emotional labor, job stress, and fatigue of the 119 EMTs. Conclusion: To reduce emotional labor, job stress, and fatigue of 119 EMTs, appropriate interventions for each factor and institutional improvements are required.
목차
Ⅰ. 서론
1. 연구의 필요성
Ⅱ. 연구방법
1. 연구설계
2. 연구대상
3. 자료수집 방법
4. 연구도구
5. 분석방법
Ⅲ. 연구결과
1. 대상자의 일반적 특성
2. 대상자의 감정노동, 직무스트레스, 피로의 정도
3. 대상자의 일반적 특성에 따른 감정노동, 직무스트레스, 피로의 차이
4. 대상자의 감정노동, 직무스트레스와 피로 간의 상관관계
5. 대상자의 피로에 영향을 미치는 요인
Ⅳ. 고찰
Ⅴ. 결론 및 제언
ORCID ID
References