원문정보
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목차
ABSTRACT
I. Introduction
II. Theoretical background
1. Customer knowledge process
2. Antecedents of customer knowledge process
3. Firm performance
III. A conceptual framework and hypothesis
1. A conceptual framework
2. Hypothesis development
IV. Methodology
1. The sample and data collection
2. Measurement
V. Results
1. Reliability analysis
2. The measurement model
3. The structural model
VI. Implications
VII. Conclusion
REFERENCES
I. Introduction
II. Theoretical background
1. Customer knowledge process
2. Antecedents of customer knowledge process
3. Firm performance
III. A conceptual framework and hypothesis
1. A conceptual framework
2. Hypothesis development
IV. Methodology
1. The sample and data collection
2. Measurement
V. Results
1. Reliability analysis
2. The measurement model
3. The structural model
VI. Implications
VII. Conclusion
REFERENCES
키워드
저자정보
참고문헌
자료제공 : 네이버학술정보