원문정보
초록
영어
Objectives: The purpose of this study was to identify the effects of affect climate on organizational health and customer orientation. Methods: A total of 309 completed surveys were collected between September 15 and October 16, 2021. The data included factors such as socio-demographics, work-related characteristics, affect climate, etc. Statistical methods such as the t-test, ANOVA, Pearson correlation analysis, and multiple linear regression analysis were used. Results: First, the positive display climate and positive experiential climate of the affect climate of medical institutions had a positive effect on all organizational health factors. Second, increases in ‘positive display climate’ and ‘positive experiential climate’ were found to have a positive effect on customer orientation. Third, a negative display climate had a negative effect on organizational health and voluntary customer orientation. Conclusions: Medical institutions need to continuously develop and operate organizational-level education and training to improve organizational health based on the emotional environment that is closely connected in the process of organizational culture improvement.
목차
Ⅰ. 서론
1. 연구필요성
2. 연구목적
Ⅱ. 연구방법
1. 연구대상
2. 연구도구 및 변수의 정의
3. 분석방법
Ⅲ. 연구결과
1. 연구대상자의 일반적 특성
2. 변수들 간의 상관관계 분석
3. 다차원적 감정환경과 조직건강성 및 고객지향성간의 관계
Ⅳ. 고찰
Ⅴ. 결론