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연구 논문

신기술 도입의 성과에 영향을 미치는 저항 및 변화관리 방안에 관한 연구

원문정보

Study on a Change Management Plan Affecting the Performance of New Technology Adoption

홍영일, 안현숙, 이성호, 김대완

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초록

영어

The purpose of this study is to investigate the effect of workers’ personal and organizational characteristics on resistance factors in the process of organizational change when domestic mold companies adopt new technologies. An additional purpose of the study is to seek a systematic framework for management of changes that affect individual performance. In order to empirically study these topics, a hypothesis was established by expanding the technology acceptance models (TAMs). This study analyzed 280 questionnaire responses which were collected by visiting employees of machining centers nationwide. As a result of analysis using the structural equation model, personal characteristics such as cognitive dissonance and burnout were found to have a significant effect on both psychological and behavioral resistance. In terms of organizational characteristics, both interactivity and perceived usefulness had a negative (-) effect on resistance. However, perceived ease was found to affect only behavioral resistance. In addition, psychological resistance negatively affected the intention to use. On the other hand, behavioral resistance had little effect on the intention to use. It was found that the intention to use had a positive effect on personal performance. This study identifies personal and organizational characteristics that affect resistance factors to strengthen the competitiveness of domestic mole industries when they are in the process of adopting new technology. It is meaningful that this study proposed an organizational change management plan in order to derive positive results.

목차

Abstract
Ⅰ. 서론
Ⅱ. 관련연구
2.1. 신기술의 이론적 배경
2.2. 변화관리에 대한 이론적 고찰
2.3 저항에 대한 이론적 고찰
2.4. 정보기술 도입의 성과에 관한 연구
Ⅲ. 연구모형 및 연구가설
3.1. 연구모형
3.2. 연구가설
3.3. 연구변수의 조작적 정의 및 측정
3.4. 연구표본 및 연구방법
Ⅳ. 연구결과
4.1. 측정모형의 신뢰성 및 타당성 검증
4.2. 연구모형 적합도
4.3. 가설검정
4.4. 조절효과 분석결과
Ⅴ. 결론
5.1. 연구결과 요약
5.2. 연구의 시사점
5.3. 연구의 한계점 및 향후 연구방향
참고문헌

저자정보

  • 홍영일 Hong, Young Il. 인사이드 솔류션 대표,
  • 안현숙 Ahn, hyun Sook. 경북대학교 컴퓨터학부 프라임 사업단 계약교수
  • 이성호 Sung Ho Lee. KT 북부고객본부 부장
  • 김대완 Dae Wan Kim. 영남대학교 교수

참고문헌

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