원문정보
A Study on the Influencing Factors of Consumers’ Satisfaction of the Omni-Channel Applications and Store Satisfaction
초록
영어
The growth of online malls encourages the existing offline stores to manage their online stores or reinforce the purchasing service through related mobile applications (apps). This may seem to be the omni-channel strategy for connecting the existing customers to online shopping. This study, research on offline stores' acceptance of and satisfaction with smart phone apps, attempted to arrange some factors allowing consumers to be satisfied with such apps, and examine whether the satisfaction with the apps lead to that with the stores based on the EMTAM (Extended Mobile Technology Acceptance Model). In particular, the existing stores trying to enhance the omni-channel put on emphasis on the synergy between online and offline stores, rather than replace offline store with online ones. The results of an analysis showed that the factors influencing the satisfaction with apps included mobile usefulness (MU), mobile ease of use (MEOU) and mobile enjoyment (MEJ), and that the satisfaction with them had an effect on that with stores. On the basis of the findings, this study summarizes theoretical and practical suggestions.
목차
1. 서론
2. 이론적 배경 및 가설도출
2.1 옴니채널의 모바일 앱
2.2 MTAM(Mobile Technology Acceptance Model)
2.3 모바일 유용성(MU)
2.4 모바일 용이성(MEOU)
2.5 모바일 유희성(MEJ)
2.6 앱만족도와 점포이용의도
3. 연구방법 및 분석결과
3.1 연구방법
3.2 분석결과
4. 결론
4.1 연구요약 및 시사점
4.2 한계점 및 향후연구
References